NetGear Support Ticket

unable to log onto website - wireless router

Created By: deneenf's Picture deneenf Last Reply: deneenf's Picture deneenf
Priority Level: [Medium] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0
Product: wireless router

I have been unable to get onto the routerlogin.net website in order to adjust the settings of my router.

i was able to reset to factory settings at routerlogon.com, then told to click onto routerlogon.net for security settings etc, but no go.

I tried using the ip addy:
192.168.0.1 & 192.168.1.1

everything i do i continue to get this message:
401 Unauthorized
Access to this resource is denied; your client has not supplied the correct authentication.

how can i get my router to work when i can't get to the website?!?

This has only begun to happen the last few months, I couldnt find a way to contact netgear for support.

please help!!

If i have to get a new router it willnot be netgear if i cannot get some assistance.

thanks for your time.

Deneen Frye
deneenfrye@yahoo.com
router:wgr614


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